NO HASSLE RETURNS. We want you to be completely satisfied with the products you order from DecksDirect.com, so we offer the following options for product returns: Within 90 days of receipt – return the product for a complete refund or equal exchange.* After 90 days of receipt – return the product (within a year of purchase) for store credit.* One year after purchase – we’re sorry, we can’t accept returns or issue credit at this point.

*Please note, if the order was sent with a free shipping discount, the original shipping charges will be deducted from the refund.
Here’s how:
1. Obtain a return merchandise authorization number (RMA#) by emailing support@decksdirect.com or calling us at 1-888-824-5316, Monday through Friday, 7AM - 5:30PM CST.

2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging. All returns must be in full unopened packages. (For example: we will not accept nine balusters from a ten-baluster package.)

3. Include a copy of your packing slip, order confirmation or RMA# receipt with your return shipment.

4. Mail to:
DecksDirect.com
RMA# (enter your number here)
3440 Beltline Blvd #103
Minneapolis, MN 55416

DecksDirect will send you an email confirmation when the refund is authorized. Please allow 3-4 business days for your account to be credited.

Terms of Return
All returns are manually inspected, and the items must be in their original condition and packaging. No credit will be issued for items that are damaged or show signs of use.

Shipping costs are the customer’s responsibility unless the merchandise is being returned due to defect, or DecksDirect incorrectly filled the order.

Special order items cannot be returned. If a special order item is received and is defective, a replacement will be sent once the defective product is returned. For defective products, a return shipping label will be provided at no charge via e-mail. Prior to a return label being submitted, DecksDirect.com must have a customer’s credit card on file. If the fixture is determined to be defective, a replacement will be shipped via Standard Ground service at no charge. If Expedited Shipping is requested, Expedited Shipping fees will be charged. If the returned fixture is found to be in working condition or the problem is found to be from defective batteries, all shipping charges will be charged to the credit card on file.

Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

Penofin Products are returnable within 30 days from the original purchase and must be in full, unopened containers.

If the order was sent with a free shipping discount, the original shipping charges will be deducted from the refund.