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At DecksDirect, we want to help you create a deck you love. That’s why we offer no-hassle returns for up to a full year after your purchase. If you get the wrong item or realize that what you ordered doesn’t quite fit your vision, we’ll go above and beyond to help you return your item and find a perfect replacement.
To start the return or exchange process, follow the link below and fill out our online return request form. Then find the item you’d like to return and submit your return request. As always, we are here to help! Give us a call at 1-888-824-5316 with any questions you have, or for help exchanging your item for one that fits your dream deck.
You can learn more about our return process and find our full Return Policy below.
Step 1: Fill out our return request form to find your order.
Step 2: Choose the specific items you’d like to return and submit your return request
Step 3: We will review your request and send you instructions to print your return authorization, also called an RMA
Step 4: Follow the instructions on the return authorization to package and return your items
Please don’t send back any items until you’ve filled out the return request form and received a return authorization from us. (This authorization is also called an RMA). If you accidentally send us any non-refundable items, we’re not able to ship them back to you.
Make sure your product is in its original, resellable condition. See our list of non-returnable items in our Return Policy below.
Once you’ve found your order, you’ll be able to see which items are return-eligible. Choose the products you want to return, then submit your return request.
Once we’ve reviewed your return request, we’ll give you the next steps to move forward with your return.
Keep an eye on your email, where we’ll send you a return authorization form called an RMA. This document will have instructions on how to ship your items back to us for a refund or replacement.
Carefully pack up your items to make sure they’re in good condition when they arrive - we can’t refund items that are damaged on their way back to us due to improper packaging.
Once we receive and inspect your return, we’ll process your refund and send you an email confirmation.
Whether you ordered too much or the product you ordered doesn’t quite fit your style, you can return all non-sale items that are in resellable condition for a full refund within one year of your purchase.
DecksDirect is not responsible for return shipping costs, and a restocking fee may apply to decking returns. Unfortunately, we can’t accept returns more than one year after your order was placed.
We’re committed to making sure your deck project goes smoothly and delivers an amazing deck. If you want help finding a replacement product that better suits your vision, please give us a call at 1-888-824-5316 or email us at hello@decksdirect.com.
When you fill out our return request form, you’ll receive an approval email with a return authorization number, also called an RMA. Please don’t send your items back until you’ve received that return authorization confirming you’ll get a refund.
If you send us an item that doesn’t qualify for a refund, we are not able to ship that item back to you.
Returned items must arrive to DecksDirect in resellable condition. All returns must be unused and in complete packages. (For example: we will not accept nine balusters from a ten-baluster package.)
If anything is damaged in transit, DecksDirect will help you file a claim with the shipping company to make things right. Please inspect your order thoroughly when it arrives. If you see any damage, please take photos and email them to us at support@decksdirect.com.
We will need the photos to file a claim with the shipping company, so please send them to us as quickly as possible, as the window to file a claim is often limited.
If part of your order is incorrect or missing, please contact us immediately at 1-888-824-5316 or email support@decksdirect.com. To help us get started, please have your order number handy, along with the part number, description of the issue, how many items are incorrect or missing, and a photo (if applicable).
For products that appear to be defective within 90 days of purchase, please contact us as soon as possible at 1-888-824-5316 or email support@decksdirect.com. To help us get started, please have your order number handy, along with the part number, description of the issue, and a photo (if applicable).
All defects that occur after 90 days from your purchase date (example: a deck light bulb burns out after six months) need to be reported directly to the manufacturer to begin their warranty claim/replacement process.
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